Mentorship Terms.

1. What the mentorship is

The mentorship is a personal education service, provided for the period you buy: one month, two months or three months. Over that period you work with us directly, through messaging, calls, breakdowns of the strategy and feedback on your own trading. It is a place with a start and an end, not a subscription, and it does not renew.

Your first payment also gives you The Goldprint, our video education, which is supplied immediately: the private links are emailed to you as soon as your payment clears. Those videos are yours to watch on the licence described in our Terms of Service, which applies to them here exactly as it does to anyone else who buys them.

The mentorship is education and nothing more. Nothing said in it, sent with it or shown in it is financial, investment, tax or legal advice, a personal recommendation, or an invitation to buy or sell any instrument. We do not manage money, place trades or provide signals, and we do not know your circumstances.

Trading gold (XAUUSD), foreign exchange, indices, stocks, cryptocurrencies or any other financial instrument carries a high level of risk and may not be suitable for all investors. You could lose some or all of your capital; never trade with money you cannot afford to lose. Past performance is not indicative of future results.

We make no promise, guarantee or projection of any profit, income or result from the mentorship. Every decision you take in the market is yours alone and you are responsible for it. If you want advice about your own situation, speak to a suitably qualified adviser who is authorised to give it.

2. Applying and acceptance

You apply through the form on our mentorship page. Applying is free, it commits you to nothing, and it is not a place: we read every application and work with only a small number of people at a time, so some applications are answered with a no.

If we accept you, we email you to say so, and that email carries the packages, the prices and the payment links. The contract between us comes into existence when your payment completes, and not before. Until then either of us can walk away without owing the other anything.

The package you pay for at checkout, whether one, two or three months, is the package you have bought. If you meant a different one, tell us before you pay rather than after. You must be at least 18 years old to buy.

3. Payment and Klarna

The package is paid in full at checkout, by card, or through Klarna where Klarna is offered there. Payment is taken on a checkout page operated by Stripe, our payment processor; we never see or store your full card details. The price shown at checkout is the price you pay, in pounds sterling.

If you choose Klarna, you enter into a separate credit agreement with Klarna. That agreement is legally binding, it is made on Klarna’s own terms, and it is between you and Klarna. We are not a party to it, and we are paid in full at the point of purchase.

Klarna then collects the balance from you, and you remain fully liable to Klarna for that balance, in full and on time, on the terms of the agreement you made with them. Late or missed instalments are a matter between you and Klarna and may carry whatever consequences their agreement sets out, so please read their terms before you choose them.

If something has gone wrong on our side, section 5 is what to do about it. Nothing in these terms affects any rights you may have against Klarna, including your rights under section 75 of the Consumer Credit Act 1974.

4. Sales are final

Sales are final in the ordinary case: we do not refund because trading has not gone the way you hoped, or because you did not use the time you booked. Changing your mind is a different question, and it is answered by the two rules below, one for the videos and one for the mentorship itself, rather than left to be assumed.

The videos are digital content, supplied immediately. By paying you expressly request that supply begins at once, you consent to The Goldprint being supplied to you straight away, and you acknowledge that you therefore lose the 14 day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for that content once it has been supplied. It reaches your inbox within minutes of your payment clearing.

The mentorship is a service, and it starts at once too. By paying you expressly request that the period you bought begins inside the 14 day cancellation window. If you cancel inside that window before the paid period has been fully provided, you pay a proportionate amount for the mentorship already provided up to the point you told us, and we refund the balance. Once the period you paid for has been fully provided, the cancellation right is at an end.

Your statutory rights are untouched by any of that, and they matter as much as the rule above. Under the Consumer Rights Act 2015 the videos must be of satisfactory quality, fit for purpose and as described, and the mentorship must be carried out with reasonable care and skill. Where that is not so, the law gives you remedies, and nothing on this page, in our acceptance email or at checkout takes them away. Our Refund Policy sets out how those rights work for the videos and how to raise a problem.

5. Chargebacks and disputes

Talk to us first. Email info@crislondon.com and tell us what has gone wrong. Almost everything is quicker to put right than to dispute, and we would far rather put it right.

You agree not to raise a fraudulent or abusive chargeback or payment dispute: a claim that you did not authorise a payment you did authorise, that content was never delivered when it was delivered, or that a mentorship period was never provided when it was provided.

Where a dispute of that kind is raised over content we have delivered or a period we have provided, we will answer it with the whole record we hold: your application, your acceptance of these terms and the time it was given, our acceptance email, the payment itself, the delivery record for the videos, and the history of the sessions and messages that make up the mentorship. Where we believe a dispute is fraudulent, we may report it to the payment provider, and to Klarna where Klarna funded the purchase.

None of that touches a genuine problem. If a payment really was not yours, or something really was not supplied, tell us and we will sort it out.

6. Access and conduct

Your place is personal to you. It is not transferable: it cannot be shared, resold, given away or used by anyone else, and the private contact channel we open for you is for you alone. The videos are licensed to you for your own private learning on the terms in our Terms of Service, which means they are not to be shared, uploaded, redistributed or taught from.

We ask for ordinary courtesy, in both directions. Where something can be put right, we raise it with you in writing, say what the problem is and give you a fair chance to stop before we do anything else. In almost every case that is the end of it.

For a serious breach we may end your access: our materials being shared, the private channel being used by somebody who is not you, or conduct towards us that becomes abusive. If we do end it, you pay for the part of the period we have already provided, and we deal with the rest of it reasonably and in proportion to what has happened, rather than treating the whole of it as forfeit. The licence on the videos stands on its own either way: section 6 of our Terms of Service is what governs sharing or redistributing them.

7. Our liability to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded, including your statutory rights under the Consumer Rights Act 2015. Subject to that:

• we are not liable for any trading, investment or other financial loss you incur. The mentorship is education; the decisions and the risk are yours;
• we are not liable for loss that was not foreseeable to both of us when you bought;
• our total liability to you for any claim connected with the mentorship is limited to the amount you paid us for it.

8. Governing law

These terms, your purchase and any dispute arising from either are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country you live in.

If a court finds part of these terms unenforceable, the rest of them continue to apply. If we do not insist on something you are required to do, that does not mean we have given it up.

Terms of Service · Privacy Policy · Refund Policy

9. Company details

Crislondon is the trading name of Chrome Digital Enterprise Ltd, a company registered in England and Wales. Company number: 17338831. Registered office: 167-169 Great Portland Street, London, England, W1W 5PF.